After-Sales Commitment That Keeps You Moving
We not only focus on equipment quality, but also on after-sales guarantee to ensure that your concrete pumping equipment can operate stably and for a long time.
Original Spare Parts Supply
We provide original parts for all models, covering core components such as hydraulics, pumping, and electronic control. For wearing parts, we have a standing inventory in the factory, and delivery can usually be completed within 24 to 72 hours after the order is confirmed.
Global Service Network
We have established a local agent service network in key markets such as Asia, Africa, the Middle East, and South America, responsible for equipment installation guidance, on-site maintenance and parts delivery. Our headquarters simultaneously provides remote diagnosis and technical Q&A.
7×24 Hours Customer Support
We provide 24-hour customer service all year round, supporting real-time contact via email, phone or WhatsApp. After receiving the consultation, we promise to respond within 1 hour and give a preliminary solution within 4 hours.
Return and Exchange Policy
During the warranty period, if the equipment cannot be used normally due to quality problems, it can be returned and exchanged free of charge after remote diagnosis and confirmation. If it is not a quality problem, it must be applied within 7 days of receipt and handled after negotiation between the two parties.